This Privacy Policy describes how Montoya and Sons Roofing & Construction ("Company," "we," "us," or "our") collects, uses, discloses, and protects the personal information of our customers, website visitors, and other individuals who interact with our business. We are committed to safeguarding your privacy and handling your information with transparency and care.

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1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you request an estimate, schedule a service, enter into a contract, or communicate with us. This may include: full name, mailing address, email address, and phone number; property address and details relevant to roofing or construction work; payment and billing information; insurance claim information and policy details; photographs or videos of your property provided for project assessment; communications and correspondence with our team; and feedback, reviews, and testimonial content.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including IP address, browser type, operating system, and device identifiers; pages visited, time spent on site, referring URLs, and click patterns; cookies, pixel tags, and similar tracking technologies; and location data derived from your IP address or device settings.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including insurance companies and adjusters involved in claims related to your project, credit reporting agencies for financing or payment verification, business partners, referral sources, and lead-generation platforms, and publicly available records such as property ownership records and permit filings.

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2. How We Use Your Information

We use the information we collect to provide estimates, proposals, and project planning for roofing and construction services; schedule, perform, and manage construction and repair work; process payments, invoicing, and manage customer accounts; communicate with you about your project including status updates and scheduling; file, track, and manage insurance claims on your behalf with your consent; comply with applicable building codes, permit requirements, and regulatory obligations; improve our website, services, and customer experience; send marketing communications, promotional offers, and seasonal maintenance reminders with your consent or as permitted by law; respond to inquiries, complaints, and requests for information; and protect our legal rights and enforce contractual obligations.

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3. How We Share Your Information

We do not sell your personal information. We may share your information with subcontractors and trade partners as necessary to complete your project; insurance companies and adjusters to facilitate claims processing; payment processors and financial institutions to process transactions securely; material suppliers and manufacturers for warranty registration and product orders; government and regulatory authorities as required for building permits, inspections, code compliance, or legal obligations; professional advisors including attorneys, accountants, and auditors; marketing and analytics providers to help us understand website usage and improve our services; and in connection with a merger, acquisition, sale of assets, or similar business transfer.

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and gather usage data. These include essential cookies required for the website to function properly, analytics cookies that help us understand how visitors interact with our site, and marketing cookies used to deliver relevant advertising and track campaign effectiveness. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest, restricted access to personal information on a need-to-know basis, regular security assessments and employee training, and secure storage and disposal of physical records containing personal information. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Factors that influence retention periods include the duration of our business relationship and any active contracts or warranties, applicable statutes of limitations for construction-related claims, record-keeping requirements under state licensing, tax, and building code regulations, and ongoing insurance or warranty claim obligations. When personal information is no longer required, we will securely delete or de-identify it.

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7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information; the right to opt out of marketing communications at any time; the right to receive your data in a portable format where applicable; and the right to exercise these rights without discrimination. To exercise any of these rights, please contact us using the information in Section 11 below.

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8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

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9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this policy and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.